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Healthcare organizations across the country remain in varying levels of response to the COVID-19 pandemic. However, many are taking the time to assess their organizational response to the pandemic and identify critical lessons to carry forward as opportunities to strengthen their healthcare delivery model.

In this installment of our Emerge communication series, we begin to catalog Lessons Learned, one of the key elements of the Recovery phase of DHG Healthcare's Emerge framework. We share a conversation between Laurajeanne Fligor, Senior Manager at DHG Healthcare, and Gina Altieri, Executive Vice President and Chief Communications Officer at Nemours Children's Health System (Nemours). Their discussion focuses on lessons Nemours has learned in responding to COVID-19 as well as how COVID-19 as impacted the organization's strategic direction.

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