Your customer relationship management (CRM) implementation or upgrade project hinges on detailed preparation. Discover best practices to help you deliver a highly efficient CRM system and drive long-term CRM adoption.
In this webinar, we’ll share 10 key steps to help empower lasting user adoption. Learn how to assemble your CRM project team, avoid common pitfalls, implement design best practices, and build a comprehensive CRM user adoption program.
Upon completion of this program, participants will be able to:
- Explain 10 steps that can be taken to help guide organizations through a major CRM project
- Identify ways to support new and existing CRM users
- Describe best practices for planning a CRM implementation or upgrade project